Some of Wells Fargo customers saw the money in their bank accounts vanish overnight when Wednesday a glitch in the online bill payments system billed them twice for the a single transaction.
On Wednesday night, countless furious customers jammed the banking giant’s customer service, with some having to wait an hour for their call to be answered.
- All clients were told that the payments they did through the online Bill Pay system were deducted twice.
- This caused many people to lose every cent in their bank accounts, get their debit cards rejected, or see their balances go below zero.
- Some reported being charged overdraft fees for exceeding their balances.
Affected customers were notified by e-mail that their checking accounts were empty, and many of them panicked.
Customer service representatives told worried customers that the glitch would be fixed overnight and that their cash would be returned. By Thursday morning, the problem was indeed fixed for most customers.
Wells Fargo Points to ‘Internal Processing Error’
A spokesperson for the bank said there was an “internal processing error” which triggered the double deduction of payments. As of Wednesday, the bank said it was working on the problem to correct it. It also promised to “take care of” any charges and fees that are tied to the problem.
Wells Fargo refused to tell how many of its customers had this problem. Meanwhile, many angry customers took to Twitter to share their frustration over the issue.
One user said that he was put on hold by the customer service for an hour. Other users joined the chorus, expressing anger that they had to stay on the phone for more than a hour for an issue that is not their fault. One Twitter user said he was on a date and got his debit card rejected. Fortunately, he had a backup credit card, so the night wasn’t ruined.
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